Fall 2012 / Winter 2013


Dear fellow community members,


Serving as chair of the not-for-profit CHS Board of Directors is a genuine honor for me. It means working with a remarkable and varied group of volunteer leaders from the greater Santa Barbara region, people who willingly donate their time and share their knowledge and experience to lead our hospitals forward in this uncertain era of healthcare reform.


It also means working together with top medical staff leadership and a management team whose collective interests consistently lie in putting patients first.


Gretchen H. Milligan

I’m pleased to share some wonderful news regarding recent patient feedback. Of particular note is that patient satisfaction scores at SBCH since February, when patients and staff moved into the new hospital, have remained consistently in the top 1% among more than 400 hospitals across the country similar in size and scope of clinical programs. That’s a tribute not only to the healing environment incorporated into our new hospital’s architecture, but to the physicians, staff and volunteers whose ongoing attention to patient needs continues to make that important difference. Patients are also rating GVCH and SYVCH among the best in their peer groups, reflecting the excellence of patient care at all hospitals within Cottage Health System. In working with the Board and management team to develop Cottage’s strategic plan for the future, I must acknowledge the extraordinary work being accomplished by so many.


Anticipating what may lie ahead with changes in health care continues every day even as we pursue our never-ending efforts to be sure that our hospitals are among the best anywhere. We remain grateful for the extraordinary support our communities have shown for our hospitals, particularly the philanthropic assistance so many of you have given as we rebuild our facilities. Such encouragement and support have never been more important to our community and to our patients.


Gretchen H. Milligan
Chair, Board of Directors
Cottage Health System


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