Santa Ynez Valley Cottage Hospital Receives Prestigious HCAHPS Award


Santa Ynez Valley Cottage Hospital has received an award for outstanding performance during the most recent reporting period of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey. HCAHPS is a confidential survey that is sent to recently discharged patients and asks them to rate their hospital experience.


The survey results show that 90 percent of patients gave SYVCH a rating of 9 out of 10 (with 10 being the highest score). This compares to only 67 percent of patients surveyed throughout California who gave a 9 rating to their hospital experience.  SYVCH also ranked high for patients recommending the hospital to others: 94 percent of patients surveyed said they would recommend the hospital, compared to 69 percent of all patients surveyed throughout the state.


Santa Ynez Valley Cottage Hospital Medical-Surgical staff were recognized for top performance on the HCAHPS Survey. Left to right: Lori-Ann Freedman RN, Darlee Folk RN, Bruce Read, Pharmacist, Mary Gerlach, PCT, Andrea Y. Coleman, Vice President, Operations and Relationship Management, VHA West Coast Region; Wende Cappetta, Santa Ynez Valley Cottage Hospital Vice-President, Herb Geary, Cottage Health System Vice President of Patient Care Services, Gayle Mercado, Santa Ynez Valley Cottage Hospital Clinical Manager, Medical Surgical Department, Chrissy Hubbard, RN and Susan Otto, RN.


SYVCH Vice-President Wende Cappetta said, “I am so proud of our medical-surgical staff and the level of quality care that we provide to our patients. SYVCH has consistently scored in the top 90th percentile of all HCAHPS indicators. The high scores we continue to receive from patients in this confidential HCAHPS survey is a testament to the level of care we provide to our community.  We are thrilled to be honored with this award presented by VHA.”


VHA is a health care alliance built upon member networks enabling hospitals to accelerate their rate of improvement and expand their capabilities, analytics, contracting, consulting and networks to help members achieve their operational, clinical and financial objectives.  The award was presented to SYVCH staff at the hospital in Solvang by Andrea Y. Coleman Vice President, Operations & Relationship Management, VHA West Coast Region.


Measure Description


Patients who gave their hospital a
rating of 9 or 10*

90% 67% 70%

Patients who reported YES, they would
definitely recommend the hospital

94% 69% 71%

* (on a scale from 0 (lowest) to 10 (highest)


SOURCE: 051331&cmprID=051331&loc=93440&lat=34.7447404&lng=-120.2916524