Lifeline Frequently Asked Questions


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How will I benefit from the Lifeline Personal Response Service?

Lifeline offers you and your loved ones peace of mind, independence, early intervention, and reassurance. Here are answers to ten of the most frequently asked questions.


My independence is very important to me and I already have all the help I need. Would I be giving that up by subscribing to Lifeline?

No. In fact, a recent clinical study proved that Lifeline users were ten times less likely to need a long-term care facility like a nursing home compared to people who didn't use the Lifeline Service. Lifeline actually helps you preserve your independence by giving you the confidence to continue to live safely at home. With Lifeline, you're always in complete control. You press your “Personal Help Button” when you need assistance and you tell us who you want us to call if you need help.


I'm fine on my own. Why would I want Lifeline?

Lifeline is like insurance. You may never need it, but if you do you'll be glad you have it. It's reassuring to know that if you have a sudden illness or injury, help will be on the way in a matter of minutes even if you can‘t move or speak.


I already have all the help I need. My neighbor checks in with me every day.

Between your neighbor's visits, you're left unprotected. You could fall and be unable to get help for over 24 hours. A study published in the New England Journal of Medicine reported that people found within one hour of a fall are five times more likely to survive than those who remain helpless for more than 72 hours.


How much does the service cost?

Lifeline is affordable. You don't have to buy anything or make a long-term commitment. You pay a low, one-time installation charge and a low monthly fee for as long as you use the service.


Who are the “Lifeline Monitors” answering my call?

They are caring, highly trained professionals. Their only job is to answer your call and to ensure that you receive the attention you deserve and the help you need.


Is Lifeline complicated to use?

Using Lifeline is simpler than using a telephone. All you have to do is press your “Personal Help Button”. The communicator dials the Lifeline Response Center. Within seconds you‘ll be talking with a Monitor who immediately has all of your important information displayed on a screen.


What is the next step if I decide to subscribe?

It begins with your call. Knowledgeable phone representatives will discuss your special needs and answer your questions about the Lifeline Service. Within a few days, an experienced Lifeline Home Service Representative will visit you to explain the service and demonstrate the equipment. The Home Service Representative will also locate the best site for the communicator and install it. Our Home Service Representative won't leave until you have practiced using your “Personal Help Button” to call the Lifeline Response Center, and you feel comfortable using the service.


Is there a lot of equipment involved?

No. There are just two pieces of equipment: your “Personal Help Button” (worn as a pendant or on a wristband) and the communicator.


Do I have to be in the same room as the communicator for it to work?

No. You can be in another room, on a different floor, or even outside in your yard and your signal will still be received. Your “Personal Help Button” is completely waterproof (not just "water-resistant"), so you should wear it in the shower or bath where many falls occur.


How can I be sure the Lifeline equipment is working?

The equipment designed and manufacture by Lifeline Systems is reliable and trouble-free because we design it and manufacture it ourselves. In the unlikely event that you should have a problem that the Monitor cannot correct over the phone, we will do whatever is necessary to solve the problem immediately. We encourage you to press your “Personal Help Button” at least once a month just to let you know that we're here for you.